You should react promptly and not wait. You can always add more information as the claim progresses.
Tip: It is better to notify us early of any potential problems. It will never count against you, if in the future it turns out to be a "false alarm".
Before you claim – scan this QuickStart guide to get ready and help make your claim application easier.
If you have received a letter, email or call saying you are being sued or threatened with a legal action for injuring another person or accidentally damaging their property then:
Use our online claim form.
Claims are handled by a specialist claims company, but if you have any questions you can call Services Family Support on 0800 029 3585.
Check whether you have support and cover by using the ARAG helpline. Details can be found on your Insurance Schedule document.
Use the ARAG online portal to begin your claim.
The portal has lots of useful information and support channels. Also, there are details in the Services Family Insurance Policy wording and your Insurance Schedule about what to do.
You can trust us to pay fairly for claims; we trust you to make valid honest claims.
If you make a fraudulent or exaggerated claim, or make a false statement in support of a claim, or submit a false or forged document in support of a claim, then the insurer may refuse to pay the claim, whether or not the claim itself is genuine.